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Warranty

The MistPro Portable Mesh Nebulizer is backed by a 2-year manufacturer’s warranty from SonoHealth.
Warranty DetailCoverage
Duration2 years from purchase date
CoverageManufacturing defects, device malfunction
What it coversDevice fails to nebulize, battery failure, button malfunction
What it doesn’t coverPhysical damage from dropping, flooding, or misuse
How to claimContact SonoHealth customer support
The 2-year warranty is one of the longest in the portable nebulizer category. Many competitors offer only 1-year warranties.

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60-Day Free Return Policy

SonoHealth’s MistPro comes with a 60-day free trial return policy:
  • 60 days from purchase to request a return for any reason
  • Free return shipping — SonoHealth provides the return label
  • Full refund — 100% of purchase price refunded upon device return
  • No restocking fee
This is the most generous return policy in the portable nebulizer category. It reflects SonoHealth’s confidence in the MistPro’s performance. If the device doesn’t meet your needs for any reason within 60 days, you pay nothing.

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What the Warranty Covers

Covered defects:
  • Vibrating mesh fails to produce mist despite correct use and cleaning
  • Battery fails to hold charge under normal use conditions
  • Power button malfunction
  • Electronic component failure under normal use
Not covered:
  • Physical damage from drops, immersion, or misuse
  • Mesh clogging due to failure to clean (maintenance is user’s responsibility)
  • Normal component wear over time beyond 2 years

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How to Access Support

For warranty claims: Contact SonoHealth customer support via the contact form at SonoHealth.com. Provide proof of purchase and a description of the defect. For usage questions:
  • Browse this documentation site for setup, cleaning, medications, and troubleshooting
  • Watch the physician-led video training series by Dr. Carolina Melgar, MD available at SonoHealth.com
  • Contact SonoHealth customer support for device-specific questions

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SonoHealth’s Support Philosophy

SonoHealth’s customer service responds promptly — Spectrum 5 customers have noted same-day responses to product questions. This applies to nebulizer support as well. For a medical device used to deliver respiratory medication, responsive support matters.

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Buying with Confidence

Between the 60-day free return policy and the 2-year warranty, purchasing the MistPro carries essentially zero financial risk:
  • If you’re unsatisfied in the first 60 days: full refund, no questions
  • If the device develops a defect in years 1–2: warranty replacement
  • If neither of those applies: you have a functioning FDA-approved mesh nebulizer for the lifetime of the device
Buy MistPro: SonoHealth.com — $69
Related: Product Overview · FAQ · Cleaning Guide