AirPro Air Purifier Troubleshooting — Common Issues & Fixes

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Device Won’t Turn On

• Check the power connection — ensure the power cord is firmly plugged into both the unit and the wall outlet. Try a different outlet to rule out a dead socket.
• Check the outlet — plug another device into the same outlet to confirm it has power.
• Hold the power button — press and hold the power button for 2–3 seconds rather than a quick tap.
• After a power outage — the AirPro does not auto-restart after a power interruption. Press the power button to restart.

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Reduced Airflow or Poor Performance

• Check the filter — a clogged or saturated filter is the most common cause of reduced airflow. If the filter indicator light is on, replace the filter immediately.
• Remove obstructions — the AirPro uses 360-degree air intake. Ensure nothing is blocking the sides or top of the unit. Keep at least 12 inches of clearance on all sides.
• Check the pre-filter — the pre-filter can accumulate dust, hair, and pet dander over time. Gently vacuum the pre-filter with a brush attachment to restore airflow.
• Room size — the AirPro covers 430 sq ft in 10 minutes and 1,200 sq ft in 30 minutes. In rooms significantly larger than 1,200 sq ft, performance will be reduced. Consider adding a second unit.

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Unusual Noise or Vibration

• Check filter seating — remove the filter and reinstall it, ensuring it is properly seated and aligned. A misaligned filter can cause vibration or rattling sounds.
• Check for foreign objects — inspect inside the unit for any debris, packaging material, or objects that may have fallen in through the air intake.
• Surface check — place the AirPro on a flat, stable surface. An uneven surface can amplify vibrations.
• Fan speed — the AirPro operates between 25 and 50 dB. Higher fan speeds produce more audible airflow noise, which is normal. Night Mode (25 dB) is the quietest setting.

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Filter Indicator Light Is On

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UV-C Light Not Visible

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Odors Not Reducing

• Replace the activated carbon filter — the activated carbon stage is responsible for adsorbing gases and odors. Once the carbon is saturated, it can no longer capture new odor molecules. Replace the filter.
• Check the source — the AirPro removes airborne odors but cannot eliminate the source. If a persistent odor exists (mold, sewage, gas leak), address the source directly.
• Increase fan speed — higher fan speeds circulate more air through the carbon filter per minute, which may help with strong odors.
• Room ventilation — for heavy odor events (painting, cooking with strong spices), open a window briefly to dilute the concentration, then close it and let the AirPro clean the remaining air.

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Device Runs But Air Doesn’t Feel Clean

• Allow adequate time — the AirPro cleans 430 sq ft in 10 minutes. Larger rooms require 20–30 minutes for a full air exchange.
• Close doors and windows — the AirPro is most effective in enclosed spaces. Open windows and doors continuously introduce new unfiltered air.
• Check filter age — if the filter is approaching 12 months of use, its efficiency may be declining even if the indicator light has not yet triggered. Replace the filter.
• Multiple pollution sources — homes with pets, smokers, or ongoing renovation may require more frequent filter replacement (closer to every 6 months).

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When to Contact Support

• The device does not turn on after verifying the power connection
• Unusual noise persists after confirming proper filter installation
• The filter indicator does not reset after installing a new filter
• You suspect a manufacturing defect
• You need warranty service (2-year standard, lifetime with subscription)