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Every SonoHealth AirPro purchase is protected by a generous warranty, a 60-day free trial, and an optional lifetime warranty upgrade. Here is exactly what is covered and how to make a claim.

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60-Day Free Trial

Try the AirPro for 60 days. If you are not satisfied for any reason, return it for a complete refund — no questions asked. SonoHealth covers return shipping for defective units.
  • Trial period begins on the date of delivery.
  • The unit must be returned in its original packaging.
  • Refunds are processed within 5—7 business days of receiving the return.

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Standard 2-Year Warranty

Every AirPro includes a 2-year limited warranty covering:
  • Defects in materials and workmanship
  • Motor and fan assembly failures
  • Electronic control malfunctions
  • UV-C lamp defects
The warranty does not cover:
  • Normal wear on consumable filters (these are replacement items)
  • Cosmetic damage from drops or misuse
  • Damage caused by use outside the product’s specifications
  • Units purchased from unauthorized resellers

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Lifetime Warranty (Filter Subscription)

Subscribe to automatic filter replacement delivery and the standard 2-year warranty upgrades to a lifetime warranty for the entire duration of your active subscription. You also receive:
  • 20% off every filter order
  • Lifetime filter tracking — filters ship automatically before yours expires
  • Priority customer support
The lifetime warranty covers the same items as the standard warranty but has no expiration date as long as the subscription remains active.

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AirPro Guarantee vs. Competitors

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How to Make a Warranty Claim

  1. Visit sonohealth.com/contact.
  2. Provide your order number and a brief description of the issue.
  3. The support team will respond within 1—2 business days with next steps.
  4. If a replacement is approved, SonoHealth ships the replacement unit before you return the defective one (subject to availability).

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Contact SonoHealth

  • Website: sonohealth.com/contact
  • Response time: 1—2 business days
  • Google rating: 4.7 stars from 673 verified reviews (Google Top Quality Store)
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