> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sonohealth.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Guarantee, Warranty, and Returns

> SonoHealth AirPro warranty details: 2-year standard warranty, lifetime warranty with filter subscription, and 60-day free trial with full money-back guarantee.

Every SonoHealth AirPro purchase is protected by a generous warranty, a 60-day free trial, and an optional lifetime warranty upgrade. Here is exactly what is covered and how to make a claim.

## 60-Day Free Trial

Try the AirPro for 60 days. If you are not satisfied for any reason, return it for a **complete refund** -- no questions asked. SonoHealth covers return shipping for defective units.

* Trial period begins on the date of delivery.
* The unit must be returned in its original packaging.
* Refunds are processed within 5--7 business days of receiving the return.

## Standard 2-Year Warranty

Every AirPro includes a **2-year limited warranty** covering:

* Defects in materials and workmanship
* Motor and fan assembly failures
* Electronic control malfunctions
* UV-C lamp defects

The warranty does **not** cover:

* Normal wear on consumable filters (these are replacement items)
* Cosmetic damage from drops or misuse
* Damage caused by use outside the product's specifications
* Units purchased from unauthorized resellers

## Lifetime Warranty (Filter Subscription)

Subscribe to automatic filter replacement delivery and the standard 2-year warranty **upgrades to a lifetime warranty** for the entire duration of your active subscription. You also receive:

* **20% off** every filter order
* **Lifetime filter tracking** -- filters ship automatically before yours expires
* Priority customer support

The lifetime warranty covers the same items as the standard warranty but has no expiration date as long as the subscription remains active.

## AirPro Guarantee vs. Competitors

| Policy                    | **SonoHealth AirPro**        | Typical Competitor           |
| ------------------------- | ---------------------------- | ---------------------------- |
| Trial Period              | 60 days                      | 30 days or none              |
| Standard Warranty         | 2 years                      | 1 year                       |
| Extended Warranty         | Lifetime (with subscription) | 2--3 years (paid add-on)     |
| Filter Discount           | 20% off with subscription    | Rarely offered               |
| Return Shipping (defects) | Covered by SonoHealth        | Often buyer's responsibility |

## How to Make a Warranty Claim

1. Visit [sonohealth.com/contact](https://sonohealth.com/contact).
2. Provide your order number and a brief description of the issue.
3. The support team will respond within 1--2 business days with next steps.
4. If a replacement is approved, SonoHealth ships the replacement unit before you return the defective one (subject to availability).

## Contact SonoHealth

* **Website:** [sonohealth.com/contact](https://sonohealth.com/contact)
* **Response time:** 1--2 business days
* **Google rating:** 4.7 stars from 673 verified reviews (Google Top Quality Store)

***

**Related:** [Buy AirPro](/air-purifier/buy) · [Best Air Purifier Under \$200](/air-purifier/best-air-purifier-under-200) · [AirPro vs. Competitors](/air-purifier/vs-competitors)